Enhancing safety management
HOF regulations, standards and tools

Human Performance
HOF in practice
Home 9 Enhancing safety management 9 Category: Just and Fair Culture

Just and Fair Culture

About this topic

Introduction

A Just Culture is one part of improving overall Safety Culture, and has been defined as a culture in which front line operators and others are not punished for actions, omissions or decisions taken by them that are commensurate with their experience and training, but where gross negligence, wilful violations and destructive acts are not tolerated. The approach requires an acceptance of human error as inevitable and a shift in focus from individual actions towards how the system can be made safer overall.

Enabling a Just Culture is a crucial step in encouraging frontline staff to willingly report hazards and errors for investigation so that the organisation can learn, adapt and improve. If staff do not believe they will be treated fairly, they will prefer to hide their errors and learning is inhibited.

Relevance to rail

Rail operational and maintenance staff play a vital role in delivering a safe service, but they are not immune to human error. A just culture provides a basis for addressing human error fairly and consistently and puts the focus on understanding how the work conditions can be improved to better support staff.

Approaches and models

The application of a Just Culture aims to differentiate between intentional and unintentional acts by individuals involved in incidents or accidents. It also tries to identify the motivation of the individual in deviating from a rule or safe method of work. Just Cultures also seek to engage the individuals involved in understanding the factors influencing their actions, and the potential changes to the system to address those factors.

The SNCF’s Just & Fair approach

The SNCF’s Just & Fair approach

What are the key HOF issues? In 2015, SNCF launched a major safety program (called PRISME) to improve its overall safety performance. As baseline of this program, the company has deployed a Just & Fair (J&F) approach to create a climate of trust...

read more
Integration of 5×5 model in Infrabel

Integration of 5×5 model in Infrabel

What are the key HOF issues? When we are talking about a "Human Factors" approach, generally we are positively received at the beginning. First, there is curiosity, a desire to know quite more about this new point of view. In a second time, our...

read more

Join us

Are you interested in HOF?

 

 

Do you want to learn about Human & Organisational Factors? Safety culture, non-technical skills, health and safety, more?

Join us on this international and diverse network which captures in one place the valuable and enriching information and material, either academic or practical railways-oriented, on the organizational and human factors that you need.

 

 

 

 

Are you involved in HOF activities?

You want to learn about Human & Organisational Factors? Safety culture, non-technical skills, health and safety, more? 
Join us on this international and transversal network which capitalizes the valuable and enriching information and material, either academic nor Railways oriented, on the organizational and human factors that you need. 

Are you an HOF expert?

Are you a Rail Human and Organisational factors expert, a Rail Safety expert, a Railway Head of safety, or other? This space is made for you. Here, you have access to confidential information and can even create or participate in a discussion forum to initiate conversations and exchanges with your peers.