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Just and Fair Culture
About this topic
Introduction
A Just Culture is one part of improving overall Safety Culture, and has been defined as a culture in which front line operators and others are not punished for actions, omissions or decisions taken by them that are commensurate with their experience and training, but where gross negligence, wilful violations and destructive acts are not tolerated. The approach requires an acceptance of human error as inevitable and a shift in focus from individual actions towards how the system can be made safer overall.
Enabling a Just Culture is a crucial step in encouraging frontline staff to willingly report hazards and errors for investigation so that the organisation can learn, adapt and improve. If staff do not believe they will be treated fairly, they will prefer to hide their errors and learning is inhibited.
Relevance to rail
Rail operational and maintenance staff play a vital role in delivering a safe service, but they are not immune to human error. A just culture provides a basis for addressing human error fairly and consistently and puts the focus on understanding how the work conditions can be improved to better support staff.
Approaches and models
The application of a Just Culture aims to differentiate between intentional and unintentional acts by individuals involved in incidents or accidents. It also tries to identify the motivation of the individual in deviating from a rule or safe method of work. Just Cultures also seek to engage the individuals involved in understanding the factors influencing their actions, and the potential changes to the system to address those factors.
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